Terms and Conditions

Wholesale Only

This site supplies directly to re-sellers and other retail businesses only. Information and support is provided to end users on this site however on-line end user sales are provided through third parties such as Amazon and/or other on-line  retail businesses.

Payment

Payments are handled by a number of reputable external companies in a manner that ensures our site is PCI compliant. Our payment pages use SSL to encrypt traffic and verify the website – look for the padlock. Should you experience any issues whilst using the site don’t hesitate to contact us.

Retention of title

We retain title to all goods until paid for in full.

Risk in the goods passes to the purchaser at point of shipment.

Shipping.

We will always endeavour to ship as quickly as possible but please allow at least 2 full working days.  We accept no liability for late, incorrect or incomplete orders beyond the cost of the product.

We use a first class overnight courier with whom we have negotiated an excellent rate. Multiple products ordered at the same time  attract a healthy shipping discount.  We can also organise competitive pallet rates from the island, contact us.

Products

Our products are a natural product and as such subject to variations.

Our mushroom kits in particular are susceptible to variations in storage temperature and humidity. If indoor kits are  stored within their growing temperature range (as outlined on the kits themselves) they may be able to find a way out of the bag and box. We have taken a number of steps to prevent this and offer a free replacement kit  should this occur with in 6 weeks of delivery to your retail premises.

Privacy

We do not pass any data we collect to third parties. It is used only in the course of our business.

Changes

These terms, conditions and information are subject to change without notice.

Problems?

Give us a call and we will do our best to make you happy – don’t keep us in the dark!